Privacy Policy
Last updated: January 2026
Introduction
Welcome to Fituna. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding data collection, usage, and protection for our gym and fitness marketplace platform.
Information We Collect
To provide you with the best experience on our platform, we collect the following types of information:
User Account Information
- User ID: A unique identifier assigned to your account
- Name: Your full name for account identification and personalization
- Phone Number: For account verification, booking confirmations, and communication
- Email Address: For account management, notifications, and support communications
- Location Data (Latitude/Longitude): Used once to discover nearby gyms and calculate distances to enhance your user experience
Gym Owner Onboarding Data
- Monthly Subscription Prices: Pricing information for monthly membership options
- Session Prices: Per-visit pricing information
- Contact Information: Business contact details for gym owners and managers
Booking and Visit Records
- Visit History: Complete record of all your gym visits and bookings
- Check-in Status: Information about whether you've checked in for your scheduled sessions
- Payment Mode: Whether you used a Bundle (prepaid credits) or Pay-per-visit payment method
How We Use Location Data
We collect your location data (latitude and longitude) only once when you first use the app to discover nearby gyms. This information is used exclusively to: (1) Find gyms in your vicinity, (2) Calculate distances to help you choose the most convenient gym locations, and (3) Enhance your overall user experience by showing relevant nearby options. We do not continuously track your location, and this data is only used for the initial gym discovery process.
How We Use Your Information
- To facilitate gym bookings and manage your session reservations
- To process payments and manage your bundle credits or pay-per-visit transactions
- To enable QR code check-ins at partner gyms
- To provide customer support and respond to your inquiries
- To improve our services, analyze usage patterns, and enhance platform functionality
Data Sharing
We respect your privacy and only share your information when necessary to provide our services:
We share necessary booking information with Gym Owners to facilitate check-ins via QR codes. This includes your name, booking confirmation details, and check-in status. This information is essential for gym owners to verify your booking and allow you access to their facilities. We do not share your contact information, payment details, or location data with gym owners beyond what is necessary for the booking and check-in process.
Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure data storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
- Access: You can request access to the personal information we hold about you
- Correction: You can update or correct your personal information through your account settings
- Deletion: You can request deletion of your account and associated data
- Opt-out: You can opt-out of certain data collection practices, though this may limit some app functionality
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the app's support feature or email us at privacy@fituna.com. We are committed to addressing your concerns and ensuring your privacy is protected.